We are delighted to announce that Danelec has reinforced its long-standing partnership with Aage Hempel through a new global agreement covering nine of Aage Hempel’s locations worldwide.
The agreement is a significant step in further strengthening Danelec’s global service capabilities, ensuring its customers benefit from best-in-class products, industry-leading reliability, and exceptional after-sales service through its trusted partners.
Aage Hempel has been a valued and long-standing partner within the Danelec network for 20 years, continuously expanding its global footprint while maintaining a high level of service and technical excellence. This agreement – which introduces new remote service capabilities in addition to expanded spare parts capacity – solidifies the collaboration between the two companies while reinforcing Danelec’s commitment to delivering seamless support through its global service partner network.
“As a trusted partner for two decades, Aage Hempel consistently delivers outstanding service. This agreement underscores the mutual trust between our organizations and our shared commitment to supporting our customers while upholding the highest standards in the industry. The Danelec VDR platform boasts the lowest mean time between failures in the industry, and with Aage Hempel’s global support network, we can ensure that if an issue arises, customers get the service they need swiftly to keep their vessels moving safely and efficiently."
- Nikolai Skov Jensen, Sales Director, EMEA & Americas at Danelec
Aage Hempel has long recognized the reliability and quality of Danelec’s Voyage Data Recorders (VDRs) and advanced digital solutions.
“Danelec’s VDRs are recognized globally for their quality, durability, and ease of service. We are proud to continue supporting and promoting the Danelec brand worldwide. This strengthened agreement is not just about enhancing our service level, it is about deepening our commitment to our mutual customers, improving response times, and ensuring their vessels remain operational with minimal disruption.”
- Steve Reeve, Group Managing Director at Aage Hempel
As part of the new agreement, Aage Hempel will leverage Danelec’s cutting-edge Safety Insights solution, which enables remote support for vessels, proactive spare parts preparation, and optimized service planning even before a ship visit takes place. By utilizing these digital tools, Aage Hempel can provide even greater value to its customers, reducing lead times and ensuring the highest levels of service satisfaction.
Additionally, this agreement ensures that spare parts are available at every Aage Hempel location covered under the deal, along with certified technicians trained by Danelec. As a key member of the Danelec Global Service Partner Network, Aage Hempel represents a crucial link in the chain, ensuring customers are supported throughout the entire product lifecycle while maintaining the lowest lifetime cost of ownership. This commitment to spare part availability and expert servicing reinforces Danelec’s mission to provide seamless, cost-effective, and high-quality maritime solutions worldwide.
Furthermore, Aage Hempel has been instrumental in helping Danelec expand its market share, actively promoting and supporting Danelec products and services across its global network. Their expertise and commitment have played a pivotal role in strengthening Danelec’s presence in key markets, enhancing brand loyalty, and ensuring customers receive the highest level of service and support.
With this enhanced collaboration, Danelec and Aage Hempel reaffirm their dedication to supporting shipowners, operators, and fleet managers with reliable data solutions, superior service, and a shared mission of keeping vessels running efficiently and safely.
